ChargeAtHomePros is committed to making chargeathomepros.com usable for everyone, including people with disabilities. We treat accessibility as part of design quality, not an afterthought.
Our target standard
We aim for WCAG 2.1 Level AA conformance across the public site — the consensus target for U.S. consumer websites and the standard referenced in Section 508 of the Rehabilitation Act.
What we've done
- Semantic HTML: pages use proper headings, landmarks, lists, and form labels so screen readers can navigate the structure.
- Keyboard navigation: every interactive element is reachable and operable with a keyboard. Visible focus rings show where you are.
- Color contrast: body text and interactive elements meet or exceed WCAG 2.1 AA contrast ratios.
- Text resizing: the site is built with relative units; you can use browser zoom up to 200% without layout breaking.
- Form accessibility: every input has a programmatically associated label, every error message is announced to assistive technology, and the form's multi-step structure is announced as “Step X of 4.”
- Reduced motion: we avoid auto-playing animations and respect the
prefers-reduced-motionsystem setting. - Plain language: we define electrical jargon (EVITP, Level 2, NEMA 14-50, Section 30C) the first time it appears.
- Mobile-first responsive design: every page works on touch screens with 44×44 px minimum touch targets.
Known limitations
We are not yet perfect. We are actively working on:
- Improving how live form validation errors are announced to screen readers.
- Auditing any third-party embeds (maps, analytics) for keyboard and screen-reader gaps.
- Adding alt text and audio descriptions for any future video content on charger installation steps.
We re-audit at least once per quarter using automated tools (axe, WAVE) and manual screen-reader testing (NVDA on Windows, VoiceOver on macOS and iOS).
If you encounter a barrier
Tell us. We treat accessibility reports as high-priority bugs and respond within 5 business days. Submit the form on our homepage with “Accessibility issue” in the notes field. Include:
- The page URL where you experienced the issue.
- The assistive technology you were using and its version.
- Your browser and operating system.
- What you were trying to do, and what happened instead.
How to get matched without using the website
If the site itself is not accessible to you, we can complete the match by an alternative channel. Reach out via any accessibility advocacy organization that can contact us by phone or email, and we will follow up the way you prefer.
Why this matters to us
EV ownership has become essential for people who can't easily refuel at a gas station — including many people with disabilities. Making the at-home charging path accessible from the first website visit through the installed result is the whole point. We commit to keep working on the accessibility of this site for as long as it exists.